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      Check your
      refund

      Here you can check the status of your refund

      How would you like to check your refund request?

      Must be alphanumeric. Example: AAA000
      info
      Must be 8 digits with no special characters. Example: 24837452
      info
      Must be 13 digits with no special characters. Example: 1340000000000
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      It must have 16 digits without special characters. E.g.: 248374
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      Application Status

      Passenger Additional ticket or service Status Reason

      Total summary of refundable services

      Items Original Charge Refundable

      Why am I being reimbursed for this?

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      • Check the conditions of each fare. Once you confirm your refund request, you will not be able to cancel it. Please note that when requesting a refund for a ticket, all unused segments will be canceled.
      • You can choose to receive your refund in avianca credits or request it through the same payment method used to purchase your ticket. Please note that if you choose the original payment method and the transaction is rejected by your bank, the refund amount will be issued in avianca credits.
      • Remember that your avianca credits are valid for one year from the date of issuance.
      Want to create a request?
      More information of interest
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      Refund for additional services

      Learn how to request a refund for additional services purchased that you couldn't use due to your flight being affected.

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      Refund conditions

      Before making a refund request, check the conditions you need to meet based on the country of issuance of your ticket.

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      Reasons to request a refund

      Learn about the reasons to request a refund based on the fare conditions of your reservation.

      Do you have doubts? Resolve them in our Help Center.