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      Check your
      refund

      Here you can check the status of your refund

      How would you like to check your refund request?

      Must be alphanumeric. Example: AAA000
      info
      Must be 8 digits with no special characters. Example: 24837452
      info
      Must be 13 digits with no special characters. Example: 1340000000000
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      It must have 16 digits without special characters. E.g.: 248374
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      Application Status

      Passenger Additional ticket or service Status Reason

      Total summary of refundable services

      Items Original Charge Refundable

      Why am I being reimbursed for this?

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      Application Statuschevron_right

      Application Statusclose

      Check the conditions of each fare. Once you confirm your refund request, you will not be able to cancel it. Please note that when requesting a refund for a ticket, all unused segments will be canceled.

      Want to create a request?
      More information of interest
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      Refund for additional services

      Learn how to request a refund for additional services purchased that you couldn't use due to your flight being affected.

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      Refund conditions

      Before making a refund request, check the conditions you need to meet based on the country of issuance of your ticket.

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      Reasons to request a refund

      Learn about the reasons to request a refund based on the fare conditions of your reservation.

      Do you have doubts? Resolve them in our Help Center.