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      Refunds
      request

      Make a request for a reservation, ticket, additional service, or avianca credits

      How would you like to initiate your refund request?

      Must be alphanumeric. Example AAA000
      info
      As it appears in the reservation
      It must have 13 digits, without special characters. Example: 1340000000000
      info
      As it appears in the reservation
      It must have 13 digits, without special characters. Example: 1340000000000
      info
      As it appears in the reservation
      It must be 16 digits with no special characters. Example: 7492836452738497
      info
      It must be 6 digits. It was sent along with the avianca credits information.

      Check the conditions of each fare. Once you confirm your refund request, you will not be able to cancel it. Please note that when requesting a refund for a ticket, all unused segments will be canceled.

      You have already created a request?
      More information
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      Refund for additional services

      Learn how to request a refund for additional services purchased that you couldn't use due to your flight being affected.

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      Refund conditions

      Before making a refund request, check the conditions you need to meet based on the country of issuance of your ticket.

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      Reasons to request a refund

      Learn about the reasons to request a refund based on the fare conditions of your reservation.

      Do you have doubts? Resolve them in our Help Center.