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      Refunds
      request

      Make a request for a reservation, ticket, additional service, or avianca credits

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      If you couldn’t complete your refund request and already have a request number, please wait 15 minutes before starting the process again.

      How would you like to initiate your refund request?

      Must be alphanumeric. Example: AAA000
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      As it appears in the reservation
      It must have 13 digits without special characters.
      Example: 1340000000000
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      As it appears in the reservation
      It must have 13 digits without special characters.
      Example: 1340000000000
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      As it appears in the reservation
      It must be 16 digits with no special characters.
      Example: 7492836452738497
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      It must be 6 digits. It was sent along with the avianca credits information.

      • Check the conditions of each fare. Once you confirm your refund request, you will not be able to cancel it. Please note that when requesting a refund for a ticket, all unused segments and additional services will be canceled.
      • You can choose to receive your refund in avianca credits or request it through the same payment method used to purchase your ticket.
      • Please note that if you choose the original payment method and the transaction is rejected by your bank, the refund amount will be issued in avianca credits.
      • The refund will be processed in accordance with the applicable regulations for your itinerary. The time it takes to be reflected in your account will depend on your bank’s policies and may take up to 30 days.
      • Review the contract of carriage.
      You have already created a request?
      More information
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      Refund for additional services

      Learn how to request a refund for additional services purchased that you couldn't use due to your flight being affected.

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      Refund conditions

      Before making a refund request, check the conditions you need to meet based on the country of issuance of your ticket.

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      Reasons to request a refund

      Learn about the reasons to request a refund based on the fare conditions of your reservation.

      Do you have doubts? Resolve them in our Help Center.